You may want to find a new dealer. Remote start is included in the Ford app for free. My 2018 has it....I had the dealership install a remote starter on my 2019 ecosport 1.0 engine. The remote start works fine but at times the alarm will start honking for no reason. pressing the panic button stops it but could happen again. The dealer has replaced the body control module but car is still acting up? any ideas why this is happening? I love the car gets really good gas mileage and is fairly peppy for a 1.0 engine.
Thanks for reading